Refund and Returns Policy

Effective Date: 01/11/2024

At Idolstore, we want you to be completely satisfied with your purchase. Our Refund and Returns Policy is designed to ensure that you have a hassle-free experience if your purchase does not meet your expectations. Please review the policy carefully, and feel free to reach out if you have any questions or concerns.

1. Eligibility for Returns

To be eligible for a return, the item must meet the following criteria:

  • Condition: The item must be unused, in its original packaging, and in the same condition as when you received it.
  • Timeframe: Return requests must be made within 7 days of receiving your order.
  • Proof of Purchase: A receipt or proof of purchase is required to process a return.

Certain items, such as personalized or custom-made products, are non-returnable unless they arrive damaged or defective.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Items on sale or purchased with a discount code
  • Custom-made or personalized items
  • Items marked "final sale" at the time of purchase

Please review item descriptions carefully before purchasing to confirm eligibility.

3. Return Process

If your item meets the return eligibility criteria, please follow these steps to initiate a return:

  1. Contact Us: Email our support team at idolstore96961@gmail.com within 7 days of receiving your order. Please provide your order number, item details, and reason for the return.
  2. Approval and Instructions: Once we review your request, we will email you with approval and instructions for sending the item back. Unauthorized returns will not be accepted.
  3. Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method, as Idolstore is not responsible for lost or undelivered returns.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed to your original payment method within 7-10 business days. Please allow additional time for the credit to appear in your account, depending on your bank or payment provider.
  • Partial Refunds: In some cases, a partial refund may be issued for returned items that show signs of use or are missing parts.

Shipping charges from your original order are non-refundable.

5. Exchanges

We only replace items if they are defective or damaged. If you received a defective or incorrect item, please contact us within 48 hours of delivery to arrange an exchange. We will cover the shipping costs for the replacement item.

6. Damaged or Defective Items

If your item arrives damaged or defective, please email us at idolstore96961@gmail.com with photos of the damage and a description of the issue within 48 hours of receiving the item. We will review the case and provide options for a replacement or refund.

7. Cancellations

Orders cannot be canceled once they have been processed or shipped. If you need to change or cancel your order, please contact us immediately after placing it, and we will do our best to accommodate your request.

8. Questions and Contact Information

If you have any questions regarding our Refund and Returns Policy, please contact us at:

Email: idolstore96961@gmail.com
Call/WhatsApp Us here: +91 9325795063
Address: 12/530, Near Man Lodge, Opposite Birdev Bank, Ichalkaranji - 416115, Maharashtra, India

Thank you for choosing Idolstore! We are here to ensure you have a satisfying experience and are committed to making returns and refunds as smooth as possible.