FAQs
Welcome to Idolstore’s FAQ page! Below you’ll find answers to some of the most common questions our customers ask. If you need further assistance, please don’t hesitate to reach out via our Contact Us page.
1. What materials are used to make the idols at Idolstore?
Our idols are crafted from eco-friendly fiber material, ensuring durability and environmental responsibility. Each piece is designed with attention to detail, offering a beautiful and lasting addition to your space.
2. How do I place an order on Idolstore?
To place an order, simply browse our collection, select your desired item, and click "Add to Cart." Once you’re ready to purchase, go to your cart and proceed with the checkout process. You’ll receive a confirmation email after placing your order.
3. What payment methods do you accept?
We accept various payment options, including major credit cards, debit cards, and UPI. All payments are processed securely to ensure your information’s safety.
4. Can I change or cancel my order after placing it?
We process orders quickly to ensure timely delivery, so cancellations or changes are typically not possible once an order is placed. If you need assistance, please contact our support team immediately, and we’ll do our best to help.
5. How long does it take to process and ship my order?
Orders are usually processed within 1-2 business days. Delivery times vary depending on your location, but standard shipping typically takes 5-7 business days. For more details, please see our Shipping Policy.
6. Do you offer international shipping?
Currently, we only ship within India. We hope to expand our delivery areas soon, so stay tuned!
7. How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our courier partner’s website. For any issues with tracking, please contact our support team.
8. What is your return policy?
We accept returns on unused items in their original packaging within 7 days of delivery. Please refer to our Return Policy for detailed instructions on how to initiate a return.
9. What if my item arrives damaged?
If your item arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We’ll review your case and arrange for a replacement or refund as per our policy.
10. How can I contact Idolstore?
You can reach us via email at idolstore96961@gmail.com or by Call/WhatsApp Us here +91 9730826960. We’re here to assist you with any questions or concerns!
11. Do you offer customization on your idols?
Currently, we do not offer customization. However, we are always working on adding new designs and styles, so please check our site regularly for updates.
12. Do you offer gift wrapping or special packaging?
Yes, we offer gift wrapping options for certain items. You can select this option during checkout or contact us directly to inquire about special packaging for your order.
13. Are there any discounts or promotions?
We occasionally offer special promotions and discounts. To stay updated, please follow us on social media and subscribe to our newsletter!
If you have further questions, don’t hesitate to reach out. Thank you for choosing Idolstore! We’re committed to providing you with quality products and excellent service.
